CRM Solutions for Healtcare Industries

Today’s market in the field of healthcare is changing rapidly, and in order to satisfy all the current demands and needs of the patients and to offer a better service many healthcare organizations started to adopt new software solutions. One of them is Customer Relationship Management (CRM) system. You may ask a question – why is this efficient? We have got the answer!


CRM system provides healthcare institutes with the possibility to obtain and preserve excellent customer relationships Solutions and serves to transform almost every client interaction into a healthcare management opportunity. Furthermore, CRM allows the health service industry to get vital customer information and use it as efficiently and properly as possible. Thus CRM system permits the healthcare sector to enhance patient health level, expand patient devotion and retaining and add some new medical services as well.

CRM features and functions in healthcare

It is a known fact that the more and the better you know your patients, the quicker you can meet all their present needs and demands and even predict which of them they may require in the near future. CRM systems evidently support advanced, automated and efficient customer and patient processes and can bring into action pertinent patient experiences and perfected health care delivery.

At Taction , we work up and customize CRM systems with the following operating procedures:

• Patient database helps to gain and retain all the client-, patient- and employee-oriented information and keep it in common access for more essential and well-coordinated client approach.
• Contact management service is an excellent system for storing the contacts.
• Contact appointment planner fixates the time and place of various medical procedures for all the patients and assists to plan further examinations and tests.
• Tariff management system allows to operate and modulate the cost of medical services.
• Billing system helps to manage the expenses and presents the patients with the bills.
• Enterprise content management system enables to control and use all the patients’ electronic records. 
• Document management and activation allows to keep all necessary documentation at one server with public and easy access to it anytime.
• Inter-operation with other programs helps to swap information with all types of systems and applications.
• Back office project accounting system is a special feature which allows handle the documents and quickly generate patient lists, control operations and check-in process, analyze the level of patient care and marketing effectiveness. 
• Proactive managed care programs help to schedule all the healthcare facilities and procedures for patients, subscribed to various wellness programs, medical inspection programs and chronically ill ones. 

Benefits CRM can bring to healthcare

CRM solutions in health care industry help to realize and optimize the high importance of services quality in order to provide the patients with perfect attendance. Using CRM systems in the area of healthcare it is possible to:

• Learn more about patient behavior, their demands in order to build up strong relations with them
• Better patient satisfaction and help them in proactive management of their health conditions
• Regulate administration tasks in order to focus on patient needs
• Reduce a good part of time spent on servicing the patients and to increase operational efficiency
• React rapidly and effectively to patient inquiries
• Synchronize care more efficiently with group access to patient information.

CRM for healthcare:

AnavClouds Software provides Salesforce Implementation Solutions For Healthcare Industries are aimed at improving the quality of healthcare services, at the same time helping the executives deliver the corresponding level of medical care at lower costs. CRM solutions established by our company are able to provide healthcare institutions with the ability to input, analyze and distribute the data effectively and in time. Elinext Group specialists always base their activity on customized approach.